Torthaí cuardaigh - "Customer services Management."

Customer relationship management creating competitive advantage through win-win relationship strategies de réir Storbacks, Kaj

"Cashier number 3, please!" creating fairer, faster service de réir Green, Terry

Customer relationship management creating competitive advantage through win-win relationship strategies de réir Storbacka, Kaj, Lehtinen, Jarmo R.

Hanging up a postcolonial analysis of offshored call centers based on the narratives of female call center agents de réir Lomibao, Ma. Aurora Lolita Liwag

Journal of service theory and practice.

Available for UP System via Emerald eJournals Premier.

Call centre training handbook a complete guide to learning & development in contact centres de réir Wilson, John P. (John Peter) 1955-

Winning the service game de réir Schneider, Benjamin 1938-

Customer service management.

The future of retail banking delivering value to global customers de réir DiVanna, Joseph A.

Strategic leadership the missing links de réir Handscombe, Richard S.