Résultats de la recherche - "Customer services Management."

Customer relationship management creating competitive advantage through win-win relationship strategies par Storbacks, Kaj

"Cashier number 3, please!" creating fairer, faster service par Green, Terry

Customer relationship management creating competitive advantage through win-win relationship strategies par Storbacka, Kaj, Lehtinen, Jarmo R.

Hanging up a postcolonial analysis of offshored call centers based on the narratives of female call center agents par Lomibao, Ma. Aurora Lolita Liwag

Journal of service theory and practice.

Available for UP System via Emerald eJournals Premier.

Call centre training handbook a complete guide to learning & development in contact centres par Wilson, John P. (John Peter) 1955-

Winning the service game par Schneider, Benjamin 1938-

Customer service management.

The future of retail banking delivering value to global customers par DiVanna, Joseph A.

Strategic leadership the missing links par Handscombe, Richard S.