Zoekresultaten - "Customer satisfaction"
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Measuring customer satisfaction
Gepubliceerd in Research management (Now: research technology management)Artikel -
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Addressing client needs to survive projecting strenght amid adversities
Gepubliceerd in Business World Anniversary Report (2002)Artikel -
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Service with a smile emotional contagion in the service encounter.
Gepubliceerd in Academy of management journalArtikel