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Customer-centric leadership how to manage strategic customers as assets in B2B markets.
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Senn, Christoph
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California management review
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Offshore outsourcing of customer relationship management Conceptual model and propositions.
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Kalaignanam, K.
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Journal of the academy of marketing science
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Meeting the new demands of commercial banking clients.
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Day, Richard
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Financial executive
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Measuring and managing a salesperson's future value to the firm.
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Kumar, V.
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Making the consensus sale.
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Schmidt, Karl
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Process quality and collaboration quality on B2B e-commerce.
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Victor Chen, Jengchung
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Industrial Management & Data Systems
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CAMPUS
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Union Catalog (Buklod)
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Index to Philippine Periodicals (IPP)
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Customer relationship management
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Adjei, Mavis T.
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Aurier, Philippe
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Capon, Noel
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Day, Richard
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Henderson, Clarence
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Martin, Roger L.
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Paul, Michael
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Reimann, Martin
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Rust, Roland T.
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Schmidt, Karl
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Tayao-Juego, Annelle
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Wilson, Mark
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