Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income af Weiss, Alan 1946-

Statistical methods in customer relationship management af Kumar, V. 1957-

Available for University of the Philippines Diliman via Wiley Online Library. Click here to access

Creating great customer service af Sancianco, Herbert M.

The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers af Metz, Adam

The social customer how brands can use social CRM to acquire, monitize, and retain fans, friends and followers af Metz, Adam

Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income af Weiss, Alan

The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers af Metz, Adam

The strategic designer tools and techniques for managing the design process af Holston, David

Auditing social media a governance and risk guide af Scott, Peter R. 1964-

Customer knowledge management improving customer relationship through knowledge application af Wilde, Silvio

Available for University of the Philippines Diliman via SpringerLink. Click here to access