Upside-down marketing turning your ex-customer into your best customers по Walther, George R.

Customer retention through quality leadership the Baxter approach по Fliehman, Deborah G. 1953-

Command performance the art of delivering quality service

Knowledge and value a new perspective on corporate transformation по Wikstrèom, Solveig

Table of contents only

Command performance the art of delivering quality service

Turning lost customers into gold; - and the art of achieving zero defections по Cannie, Joan Koob

Serving the difficult customer a how-to-do-it manual for library staff по Smith, Kitty 1945-

Quality customer service по Martin, William B

Quality on trial по Howe, Roger J.

Making unhappy customers love you [videorecording].