Résultats de la recherche - "Customer relations Management."

Harvard business review on customer relationship management.

The customer management scorecard managing CRM for profit par Woodcock, Neil

Customer relationship management the foundation of contemporary marketing strategy par Baran, Roger J. (Roger Joseph) 1945-, Galka, Robert J.

Customer relationship management in electronic markets

Understanding the influence of leadership behaviors in revenue management processes to profit and customer loyalty par Ong, Edward T.

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Strategic customer management integrating relationship marketing and CRM par Payne, Adrian, Frow, Pennie

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The Dark side of CRM customers, relationships and management

Customer relations and services

This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen

CRM redefining customer relationship management par Peel, Jeffrey

Customer relationship management perspectives from the marketplace