Kellogg on branding the marketing faculty of the Kellogg School of Management

Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center by Ballecer, Juan Emmanuel Villanueva

Managing customer relationships a strategic framework by Peppers, Don

Managing customer relationships a strategic framework by Peppers, Don

Managing services using technology to create value by Davis, Mark M. 1944-

Managing services using technology to create value by Davis, Mark M.

Customer relationship management perspectives from the marketplace

The customer management scorecard managing CRM for profit by Woodcock, Neil

Customer experience management a revolutionary approach to connecting with your customers by Schmitt, Bernd

The CRM project management handbook building realistic expectations and managing risk by Gentle, Michael 1957-

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