Understanding the influence of leadership behaviors in revenue management processes to profit and customer loyalty by Ong, Edward T.

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Data mining techniques in CRM inside customer segmentation by Tsiptsis, Konstantinos

Customer service intelligence perspectives for human resources and training by Van der Wagen, Lynn

Customer relationship management a global perspective

Principles of customer relationship management by Baran, Roger J. (Roger Joseph) 1945-

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success by Hodge, Richard

The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

Customer relationship management in electronic markets

Customer relationship management by Peelen, Ed

Understanding and managing customers