Understanding the influence of leadership behaviors in revenue management processes to profit and customer loyalty door Ong, Edward T.

Full text access requires UP Webmail login

Data mining techniques in CRM inside customer segmentation door Tsiptsis, Konstantinos

Customer service intelligence perspectives for human resources and training door Van der Wagen, Lynn

Customer relationship management a global perspective

Principles of customer relationship management door Baran, Roger J. (Roger Joseph) 1945-

The mind of the customer how great companies like UPS, Lexus, and Nokia have reinvented the sales process to accelerate their customers' success door Hodge, Richard

The virtual customer a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting Sno Paulo, Brasil, August 18-20, 2004.

Customer relationship management in electronic markets

Customer relationship management door Peelen, Ed

Understanding and managing customers