Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income 著者: Weiss, Alan 1946-

Statistical methods in customer relationship management 著者: Kumar, V. 1957-

Available for University of the Philippines Diliman via Wiley Online Library. Click here to access

Creating great customer service 著者: Sancianco, Herbert M.

The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers 著者: Metz, Adam

The social customer how brands can use social CRM to acquire, monitize, and retain fans, friends and followers 著者: Metz, Adam

Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income 著者: Weiss, Alan

The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers 著者: Metz, Adam

The strategic designer tools and techniques for managing the design process 著者: Holston, David

Auditing social media a governance and risk guide 著者: Scott, Peter R. 1964-

Customer knowledge management improving customer relationship through knowledge application 著者: Wilde, Silvio

Available for University of the Philippines Diliman via SpringerLink. Click here to access