Essential tools for operations management tools, models and approaches for managers and consultants by Burtonshaw-Gunn, Simon A.

Turn on the H.E.A.T.. IN Yup and hip [column] (or high-five your angry customer) by Delos reyes, Dups

The Coolest guard. IN Business matters [column] by Kong, Francis J.

Flip the funnel how to use existing customers to gain new ones by Jaffe, Joseph 1970-

Customer knowledge management people, processes, and technology by Al-Shammari, Minwir 1962-

Available for University of the Philippines Diliman College of Engineering via Gale Virtual Reference Library. Click here to access
Also available remotely for University of the Philippines Diliman College of Engineering via Gale Virtual Reference Library. Click here to access thru EZproxy

Customer knowledge management people, processes, and technology by Al-Shammari, Minwir 1962-

Available for University of the Philippines Baguio via Gale Virtual Reference Library. Click here to access

Customer genius becoming a customer-centric business by Fisk, Peter (Peter Robert)

Customer genius becoming a customer-centric business by Fisk, Peter (Peter Robert)

Data mining techniques in CRM inside customer segmentation by Tsiptsis, Konstantinos

Customer relationship management concepts and technologies by Buttle, Francis