Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income by Weiss, Alan 1946-

Statistical methods in customer relationship management by Kumar, V. 1957-

Available for University of the Philippines Diliman via Wiley Online Library. Click here to access

Creating great customer service by Sancianco, Herbert M.

The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers by Metz, Adam

The social customer how brands can use social CRM to acquire, monitize, and retain fans, friends and followers by Metz, Adam

Million dollar referrals the secrets to building a perpetual client list to generate a seven-figure income by Weiss, Alan

The social customer how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers by Metz, Adam

The strategic designer tools and techniques for managing the design process by Holston, David

Auditing social media a governance and risk guide by Scott, Peter R. 1964-

Customer knowledge management improving customer relationship through knowledge application by Wilde, Silvio

Available for University of the Philippines Diliman via SpringerLink. Click here to access