Disney U how Disney University develops the world's most engaged, loyal, and customer-centric employees by Lipp, Doug

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand by McDonald, Kelly 1961-

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CRM the foundation of contemporary marketing strategy by Baran, Roger J

Customer relations and services

This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen

The social media MBA your competitive edge in social media strategy development & delivery by Holloman, Christer, Adeyeri, Eb, Bergelin, Johan, Carroll, Ged, Hoang, Tim

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Statistical methods in customer relationship management by Kumar, V. 1957-, Petersen, J. Andrew

Available for University of the Philippines Baguio via Wiley Online Library. Click here to access

The book of business awesome how engaging your customers and employees can make your business thrive by Stratten, Scott

The ten principles behind great customer experiences by Watkinson, Matt

Face2Face using Facebook, Twitter, and other social media tools to create great customer connections by King, David Lee 1966-

The social media MBA your competitive edge in social media strategy development & delivery by Holloman, Christer

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