Customer service career success through customer loyalty by Timm, Paul R.

Scaling up excellence getting to more without settling for less by Sutton, Robert I.

The power of understanding people the key to strengthening relationships, increasing sales, and enhancing organizational performance by Mitchell, Dave 1961-

Value proposition design how to create products and services customers want by Osterwalder, Alexander, author

Customers inside, customers outside designing and succeeding with enterprise customer-centricity concepts, practices, and applications by Lowenstein, Michael W. 1942-

The Relationship between Jamba Juice baristas' communication competence and customer loyalty by Cruz, Kathryn Grace P.

Customer relation and service

Stand out social marketing 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence by Lewis, Mike 1975-

How to measure social media a step-by-step guide to developing and assessing social media ROI by Kelly, Nichole

Strategic customer management integrating relationship marketing and CRM by Payne, Adrian, Frow, Pennie

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