Upside-down marketing turning your ex-customer into your best customers by Walther, George R.

Customer retention through quality leadership the Baxter approach by Fliehman, Deborah G. 1953-

Command performance the art of delivering quality service

Knowledge and value a new perspective on corporate transformation by Wikstrèom, Solveig

Table of contents only

Command performance the art of delivering quality service

Turning lost customers into gold; - and the art of achieving zero defections by Cannie, Joan Koob

Serving the difficult customer a how-to-do-it manual for library staff by Smith, Kitty 1945-

Quality customer service by Martin, William B

Quality on trial by Howe, Roger J.

Making unhappy customers love you [videorecording].