Managing operations customers, productivity, improvement and change by Saville, James

Relationship marketing for competitive advantage winning and keeping customers

The loyalty effect the hidden force behind growth, profits, and lasting value by Reichheld, Frederick F.

Table of Contents

The loyalty effect the hidden force behind growth, profits, and lasting value by Reichheld, Frederick F

Relationship marketing for competitive advantage winning and keeping customers

Managing sales leads how to turn every prospect into a customer

Customer bonding pathway to lasting customer loyalty by Cross, Richard 1947-

Communicating with customers by Eunson, Baden

Customer bonding pathway to lasting customer loyalty by Cross, Richard 1947-

Japanese retailing by Larke, Roy 1962-