Principles of customer relationship management by Baran, Roger J. (Roger Joseph) 1945-

The new age of innovation driving cocreated value through global networks by Prahalad, C. K.

Human sigma managing the employee-customer encounter by Fleming, John H.

Table of contents

It's not about the coffee leadership principles from a life at Starbucks by Behar, Howard

Drivers of supermarket customer satisfaction in the Philippines by Gutierrez, Ben Paul B.

Customers-centric IT by Bernad, Melba-Jean V.

It's not about about the coffee leadership lessons from a life at Starbucks by Behar, Howard

Customer service

Usability success stories how organizations improve by making easier-to-use software and Web sites

Build your customer strategy a guide to creating profitable customer relationship by Barnes, James G.