Advances in the human side of service engineering

Available for University of the Philippines Diliman College of Engineering via CRCnetBASE. Click here to access
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A Feasibility study on Quikstor a "virtual" quick response code-enabled supermarket with delivery and pick-up service

Customer service for hospitality and tourism por Hudson, Simon

Guest service in the hospitality industry por Bagdan, Paul J. 1970-

Supply chain management strategy, planning, and operation por Chopra, Sunil, Meindl, Peter 1970-

The compassionate geek how engineers, IT pros and other tech specialists can master human relations skills to deliver outstanding customer service por Crawley, Don R.

Customer relation and service

A guide to computer user support for help desk & support specialists por Beisse, Fred

Services marketing integrating customer focus across the firm por Zeithaml, Valarie A.

Bank 3.0 why banking is no longer somewhere you go, but something you do por King, Brett 1968-