Journal of service theory and practice.

Available for UP System via Emerald eJournals Premier.

The service innovation handbook action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities 著者: Kimbell, Lucy

Best practices for transportation agency use of social media

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations 著者: Matanguihan, Charisse Derecho

Customer service career success through customer loyalty 著者: Timm, Paul R.

The power of understanding people the key to strengthening relationships, increasing sales, and enhancing organizational performance 著者: Mitchell, Dave 1961-

Customer service management.

Serving online customers lessons for libraries from the business world 著者: Barclay, Donald A.

Value proposition design how to create products and services customers want 著者: Osterwalder, Alexander, author

Service thinking the seven principles to discover innovative opportunities 著者: Hastings, Hunter, Saperstein, Jeff