The discipline of market leaders choose your customers, narrow your focus, dominate your market per Treacy, Michael

Bus route evaluation standards per Benn, Howard P.

The dynamics of service reflections on the changing nature of customer/provider interactions per Gutek, Barbara A.

Table of Contents

Customer Service for Dummies per Bailey, Keith

The discipline of market leaders choose your customers, narrow your focus, dominate your market per Treacy, Michael

Customer bonding pathway to lasting customer loyalty per Cross, Richard 1947-

Winning the service game per Schneider, Benjamin 1938-

Warranties planning analysis and implementation per Brennan, James R.

An Information Systems Study on Citibank, N.A. Treasury Services Unit Global Finance Pre-Processing

The Japanese main bank system its relevance for developing and transforming economies