Supply chain management strategy, planning, and operation por Chopra, Sunil 1960-

Partner progress : public sector casebook 2010-2011 global transaction services.

Customer care a training manual for library staff por Gannon-Leary, Pat

The Coolest guard. IN Business matters [column] por Kong, Francis J.

Proud callboy por Manzano, Hazel

Service innovation how to go from customer needs to breaktrough services por Bettencourt, Lance

Flip the funnel how to use existing customers to gain new ones por Jaffe, Joseph 1970-

Global experience industries the business of the experience economy por Christensen, Jens

The quality library a guide to staff-driven improvement, better efficiency, and happier customers por Laughlin, Sara 1949-, Wilson, Ray W.

Services marketing integrating customer focus across the firm por Zeithaml, Valarie A.

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