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1
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2
Customer service career success through customer loyalty
Gepubliceerd in 2008Table of contents only
Boek -
3
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4
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5
Addressing client needs to survive projecting strenght amid adversities
Gepubliceerd in Business World Anniversary Report (2002)Artikel -
6
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Client satisfaction as a performance measure in the Philippine civil service
Gepubliceerd in Asian Review of Public Administration (1995)Artikel -
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Measuring customer satisfaction
Gepubliceerd in Research management (Now: research technology management)Artikel -
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