The Philippines an ideal for off-shore financial services by Sevilla, Benjamin C.

The BPO lifeline

Managing exceptions by Jimenez, Helen

Right people, right tools by Rubio, Jenalyn M.

An analysis of the Philippine business process outsourcing industry by Ramos, Nedelyn Magtibay

Global capitalism unbound winners and losers from offshore outsourcing

Table of contents only

The return of the natives by Reyes, Ma. Bernadette

BPO and the real estate industry by De Guzman, Angelica

Five9, BayanTel forge strategic pact for disaster recovery solutions by Lopez, Edu H.

Who owns your health? medical professionalism and the market state by Faunce, Thomas Alured