Shopping for safety providing consumer automotive safety information

The 7 universal laws of customer value how to win customers & influence markets by Broydrick, Stephen C.

Relationship marketing for competitive advantage winning and keeping customers

The loyalty effect the hidden force behind growth, profits, and lasting value by Reichheld, Frederick F.

Table of Contents

The loyalty effect the hidden force behind growth, profits, and lasting value by Reichheld, Frederick F

From concept to customer the practical guide to integrated product and process development, and business process reengineering by ReVelle, Jack B.

Consumer behavior by Engel, James F.

Consuming places by Urry, John

Undoing culture globalization, postmoderism and identity by Featherstone, Mike

Consumer and business credit management by Cole, Robert Hartzell, Mishler, Lon