Turning lost customers into gold; - and the art of achieving zero defections by Cannie, Joan Koob

Street law a course in practical law by Arbetman, Lee

Fearon's practical mathematics for consumers by Staudacher, Carol

Customer-focused quality what to do on Monday morning by Hinton, Tom

Market-driven management using the new marketing concept to create a customer-oriented company by Webster, Frederick E.

Table of Contents

UP Consumers' Coop General Assembly

Label facts for healthful eating educator's resource guide by Browne, Mona Boyd

Consumer health and safety activities by Toner, Patricia Rizzo 1952-

Advertising, alcohol consumption and abuse a worldwide survey by Fisher, Joseph C.

The transformation of Threadneedle Street the deregulatio and reregulation of Britain's financial services by Fishman, James J.