-
81
The loyalty effect the hidden force behind growth, profits, and lasting value
Baskı/Yayın Bilgisi 1996Kitap -
82
-
83
Quality on trial bringing bottom-line accountability to the quality effort
Baskı/Yayın Bilgisi 1995Kitap -
84
Creating customer value the path to sustainable competitive advantage
Baskı/Yayın Bilgisi 1995Kitap -
85
Relationship marketing for competitive advantage winning and keeping customers
Baskı/Yayın Bilgisi 1995Kitap -
86
Taking charge and letting go a breakthrough strategy for creating and managing the horizontal company
Baskı/Yayın Bilgisi 1995Kitap -
87
Quality facility management a marketing and customer service approach
Baskı/Yayın Bilgisi 1995Kitap -
88
-
89
Managing customer value creating quality and service that customers can see
Baskı/Yayın Bilgisi 1994Kitap -
90
Managing customer value creating quality and service that customer can see
Baskı/Yayın Bilgisi 1994Kitap


