Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world Yazar: Blackshaw, Pete

What's the secret? to providing a world-class customer experience Yazar: DiJulius, John R. 1964-

Marketing connecting with customers Yazar: Harrell, Gilbert D.

Human sigma managing the employee-customer encounter Yazar: Fleming, John H.

Table of contents

Quality perception and customer satisfaction among University of the Philippines-Diliman students on Jolibee stores Yazar: Canlas, John Eric P.

Handbook of customer satisfaction and loyalty measurement Yazar: Hill, Nigel 1952-, Alexander, Jim

The ultimate question driving good profits and true growth Yazar: Reichheld, Frederick F.

The solution-centric organization Yazar: Eades, Keith M

Researching customer satisfaction & loyalty how to find out what people really think Yazar: Szwarc, Paul

Bank selection and customers' perception of banks in Malaysia Yazar: Ismail, Norhazlin, Selamat, Zarehan, Ong, Hway-Boon

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