Satisfying internal customers first a practical guide to improving internal and external customer satisfaction Tekijä Chang, Richard Y.

Turning lost customers into gold; - and the art of achieving zero defections Tekijä Cannie, Joan Koob

Customer-focused quality what to do on Monday morning Tekijä Hinton, Tom

Market-driven management using the new marketing concept to create a customer-oriented company Tekijä Webster, Frederick E.

Table of Contents

Measuring customer satisfaction Tekijä Gerson, Richard F.

Closing the gap a handbook for total quality implementation Tekijä Kassof, Leslie L.

The service trainer handbook managing service businesses in the 1990's Tekijä Denton, D. Keith

Customer satisfaction the other half of your job Tekijä Scott, Dru

Competing globally through customer value the management of strategic suprasystems

Customer first a strategy for quality service Tekijä Walker, Denis