Customer service carrer success through customer satisfaction Por Timm, Paul R.

Measuring customer satisfaction survey design, use, and statistical analysis methods Por Hayes, Bob E. 1963-

Measuring customer satisfaction survey design, use, and statistical analysis methods Por Hayes, Bob E. 1963-

Satisfaction a behavioral perspective on the consumer Por Oliver, Richard L.

The determinants of customer retention Por Maloles, Cesar M. III

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Customer satisfaction as a latent variable an application of a model Por Gregorio, Rizalito L.

Measuring and managing customer satisfaction going for the gold Por Kessler, Sheila

The 7 universal laws of customer value how to win customers & influence markets Por Broydrick, Stephen C.

Relationship marketing for competitive advantage winning and keeping customers

The loyalty effect the hidden force behind growth, profits, and lasting value Por Reichheld, Frederick F.

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