Satisfied customers tell three friends, angry customers tell 3,000 running a business in today's consumer driven world Tekijä Blackshaw, Pete

What's the secret? to providing a world-class customer experience Tekijä DiJulius, John R. 1964-

Marketing connecting with customers Tekijä Harrell, Gilbert D.

Human sigma managing the employee-customer encounter Tekijä Fleming, John H.

Table of contents

Quality perception and customer satisfaction among University of the Philippines-Diliman students on Jolibee stores Tekijä Canlas, John Eric P.

Handbook of customer satisfaction and loyalty measurement Tekijä Hill, Nigel 1952-, Alexander, Jim

The ultimate question driving good profits and true growth Tekijä Reichheld, Frederick F.

The solution-centric organization Tekijä Eades, Keith M

Researching customer satisfaction & loyalty how to find out what people really think Tekijä Szwarc, Paul

Bank selection and customers' perception of banks in Malaysia Tekijä Ismail, Norhazlin, Selamat, Zarehan, Ong, Hway-Boon

Hae kokoteksti