The perception of quality mapping product and service quality to consumer perceptions by Kenyon, George N., Sen, Kabir C.

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Organizational behavior improving performance and commitment in the workplace by Colquitt, Jason, LePine, Jeffery A., Wesson, Michael J.

Customer satisfaction in ISO 9001 certified and non-ISO 9001 certified Higher Education Institution (HEI) libraries in Central Luzon by Tongol, Reyma R.

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Organizational behavior improving performance and commitment in the workplace by Colquitt, Jason, LePine, Jeffery A., Wesson, Michael J.

The lean product playbook how to innovate with minimum viable products and rapid customer feedback by Olsen, Dan, 1970-

Customer service career success through customer loyalty by Timm, Paul R.

The new rules of retail competing in the world's toughest marketplace by Lewis, Robin 1940-, Dart, Michael

Crafting the customer experience for people not like you how to delight and engage the customers your competitors don't understand by McDonald, Kelly 1961-

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Organizational behavior improving performance and commitment in the workplace by Colquitt, Jason A.

UX best practices how to achieve more impact with user experience by Degen, Helmut 1964-