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  1. 1

    A guide to customer service skills for the service desk professional od Knapp, Donnz

    Wydane 2015
    Contributor biographical information
    Publisher description
    Table of contents only
    Książka

    A guide to customer service skills for the service desk professional
  2. 2

    A guide to computer user support for help desk & support specialists od Beisse, Fred

    Wydane 2013
    Książka

    A guide to computer user support for help desk & support specialists
  3. 3

    Foundations of IT service management with ITIL 2011 od Orand, Brady

    Wydane 2013
    Książka

    Foundations of IT service management with ITIL 2011
  4. 4

    ITIL 2011 edition a pocket guide od Van Bon, Jan

    Wydane 2011
    Książka

    ITIL 2011 edition a pocket guide

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