Are you in, on, at? an action research on the impact of computer-assisted instruction to collective solution employees Bằng Baje, Donnie Ray

Developing world class operations in a local bank an industry analysis and benchmarking study on contact center operations Bằng Matanguihan, Charisse Derecho

Transition and work performance of persons with disability in the contact center industry Bằng Ravelo, James L. II

Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Work-life balance

This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen

Job security and the Filipino 20 years from now [first of two parts] Bằng Mendoza, Psyche Roxas

Participation motives of BPO night shift agents in relation to level of physical activity and gender Bằng Vera Cruz, Hannah Christiine G. 1992-

Gov't seen raising $15B from call centers by 2016

Call center agents fight stress with humor, lots of patience Bằng Jamandre, Tessa

BPO industry expects more dramatic growth ahead Bằng Miraflor, Madelaine