An economic case study on the call centers in Baguio City per Delica, Aireen R., Lampaza, Dionise Alfred G.

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The organizational influence of LGBT community in a call center agency per Cabigting, Rafeliza F., Fajardo, Ricianne F., Jacinto, Deccemae Jade V.

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Transition and work performance of persons with disability in the contact center industry per Ravelo, James L. II

Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Development of Amex (American Express) request e-tool per Villaflor, Mary Anne Cristal D.

Deconstructing emotional labor per Hechanova, Ma. Regina M.

Home management challenges and strategies of single mothers working in call centers in the Greater Manila Area per Cruz, Anna Francesca C.

Well-being of single young adults working as call center agents an exploratory study per Dizon, Vanessa Amor L.

1-800-Philippines understanding and managing the Filipino call center worker per Alampay, Ma. Regina Hechanova

1-800-Philippines understanding and managing the Filipino call center worker per Alampay, Ma. Regina Hechanova