Search Results - "Call centers Management."

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  1. 1

    Call centers for dummies by Bergevin, Real

    Published 2005
    Book


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  2. 2

    Call center operation design, operation and maintenence by Sharp, Duane

    Published 2003
    Book


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  3. 3

    Call centers for dummies

    Published 2010
    Book


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  4. 4

    Cases in call center management great ideas (th)at work by Feinberg, Richard

    Published 2005
    Book


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  5. 5

    Tempus fugit a call center and BPOs : employee voice, attrition, and development in the time of Starbucks and cappuccino by San Jose, Wenceslao A.

    Published 2007
    Book


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  6. 6

    Developments in the call centre industry analysis, changes and challenges

    Published 2006
    Book


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