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Turnover and voice in Philippine call centers
Yayımlandı Philippine Journal of Labor and Industrial Relations (2010)Makale -
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The call center option a case study on employee work motivation in a call center
Yayımlandı UP Los Baños Journal (2009)Makale -
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Call centre training handbook a complete guide to learning & development in contact centres
Baskı/Yayın Bilgisi 2009Kitap -
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Call center agents' commitment and willingness to stay a review
Yayımlandı People Manager Journal (2008)Makale