Generating sales while providing service A study of customer service representatives' ambidextrous behavior. af Jasmand, Claudia

Leading with meaning Beneficiary contact, prosocial impact, and the performance effects of transformational leadership. af Grant, Adam M.

A competency model for recruitment specialist in the banking and call center industries af Enriquez, Claire Angeline B.

Turnover and voice in Philippine call centers af Sale, Arlene Boot

Turnover and voice in Philippine call centers af Bool-Sale, Arlene

Anger management [emotion recognition]. af Cherry, S.

Hanging up a postcolonial analysis of offshored call centers based on the narratives of female call center agents af Lomibao, Ma. Aurora Lolita Liwag

The Role of leadership styles of healthcare call center BPO team leaders on the retention of their team members af Angeles, Michelle Pauline L.

Abstract

Kick-ass customer service Consumers want results - not sympathy. af Dixon, Matthew

Industry report The problem of sustainable competitive advantage in Philippine call centers. af Alava, Aileen S.