The impact of NFT (non-fungible tokens) games on the call center industry in Baguio City labor supply and workplace productivity of employess od Keith, Samantha D., Ogues, Novellie Tweeden F.

Magulang sa umaga, call center agent sa gabi karanasan, hamon, at pamamaraan ng magulang sa pangangalaga sa anak od Napoles, Ida Amar A., Tupaz, Gem Angela P.

Skills mismatch the case of over-qualification in two call centers in Metro Manila od Dumaual, Ma. Elena G., Meneses, Isobelle L.

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Factors Affecting the Oral Healthcare-seeking behavior of call center agents in Arriva Medical Philippines od Buchan, Patricia Pamela G., Cruz, Patricia Grace G.

Levels of performance a binary logistic approach on call center agents' performance in Baguio City od Coloma, Rey Leo B., Tamondong, Arvin T.

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Let's talk BPO (business process outsourcing) : a professional's guide to working in Philippine call center and other secrets to success, from English to how-to's to health and we...

Work-life balance

This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen

Kwento ng mga workers ng BPO industry

This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen

Language training for customer service representatives

This was first heard live on air at DZUP 1602 AM. Podcast uploaded at iskwiki. Click to listen

Effects of assessor performance on candidate performance in BPO language assessments od Rivera, Jullia