Generating sales while providing service A study of customer service representatives' ambidextrous behavior. Autor Jasmand, Claudia

Leading with meaning Beneficiary contact, prosocial impact, and the performance effects of transformational leadership. Autor Grant, Adam M.

A competency model for recruitment specialist in the banking and call center industries Autor Enriquez, Claire Angeline B.

Turnover and voice in Philippine call centers Autor Sale, Arlene Boot

Turnover and voice in Philippine call centers Autor Bool-Sale, Arlene

Anger management [emotion recognition]. Autor Cherry, S.

Hanging up a postcolonial analysis of offshored call centers based on the narratives of female call center agents Autor Lomibao, Ma. Aurora Lolita Liwag

The Role of leadership styles of healthcare call center BPO team leaders on the retention of their team members Autor Angeles, Michelle Pauline L.

Abstract

Kick-ass customer service Consumers want results - not sympathy. Autor Dixon, Matthew

Industry report The problem of sustainable competitive advantage in Philippine call centers. Autor Alava, Aileen S.