The language of outsourced call centers a corpus-based study of cross-cultural interaction by Friginal, Eric

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A comparison of the physical activity involvement of call center agents based on work schedule a case study by Abesamis, Julius B.

Examining the relationships of selected personal antecedent variables and occupational stressors with three burnout dimensions a closer look at job burnout in Philippine call cente... by Quesada, Suzette Angeles

The person-job fit, job satisfaction and intention to leave of Makati-based call center customer service representatives by Pallomina, Maria Leda U

Possibilities of and predisposition to trade unions in Philippine call centers and business process outsourcing firms by Bool, Arlene C.

Midnight confidential by De Mesa, Karl R.

The language of outsourced call centers a corpus-based study of cross-cultural interaction by Friginal, Eric

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Callwork a call center life by Manzano, Hazel

Work motivation in two selected organizations in the service industry by Ocampo, Joyce A.

The Relationship between positive scripting employed by technical support representatives and their perceived customer satisfaction in a technical call center company by Joson, Al Karl V.

Abstract