Quality management reconsidered for the digital economy 由 Beckford, John 1958-

Service management operations, strategy, information technology 由 Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J.

Service management theory and practice 由 Bryson, John R., Sundbo, Jon, Fuglsang, Lars, Daniels, Peter

Service management operations, strategy, information technology 由 Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J.

Handbook of service science, volume II

Available for University of the Philippines Diliman via SpringerLink. Click here to access
Also available remotely for University of the Philippines Diliman via SpringerLink. Click here to access

Financial institutions management a risk management approach 由 Saunders, Anthony 1949-, Cornett, Marcia Millon

Service management an integrated approach

Quality a critical introduction 由 Beckford, John 1958-

Services marketing era of engagement 由 Garcia, Leonardo R. Jr, Soriano, Enrique M.

Serviceology for smart service system selected papers of the 3rd International Conference of Serviceology

Available for University of the Philippines System via SpringerLink. Click here to access
Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy