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1
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2
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3
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4
Application of the importance-performance model in determining male and female tour guides service quality
Baskı/Yayın Bilgisi 2012Tez -
5
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6
Perception of salespersons towards their customers as affected by clothing impact
Baskı/Yayın Bilgisi 2010Tez -
7
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8
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9
Success at the enquiry desk successful enquiry answering - every time
Baskı/Yayın Bilgisi 2006Kitap -
10


