Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology av Talavera, Ma. Gloria V.

Measuring service quality in banks the Philippine experience av Talavera, Ma. Gloria V.

SERVQUAL gap model the case of PhilHealth-Baguio av De Vera, Eunice T., Mata, Jenina Mae A.

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Application of the importance-performance model in determining male and female tour guides service quality av Co, Ira Keziah D.

Quality of instructors' service evidence from a higher educational institution av Arguelles, Roberto M.

Perception of salespersons towards their customers as affected by clothing impact av Aguilar, Sheila Mae J., Antalan, Bianca Rose P., Evangelista, Rowena C.

Monitoring emergency obstetric care a handbook.

The Microbiological safety of food in healthcare settings

Success at the enquiry desk successful enquiry answering - every time av Owen, Tim Buckley 1948-

Service quality research perspectives av Schneider, Benjamin