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  1. 1

    ITIL 2011 edition a pocket guide od Van Bon, Jan

    Wydane 2011
    Książka

    ITIL 2011 edition a pocket guide
  2. 2

    An evaluation of the adoption of ITIL (IT Infrastructure Library) Framework and its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippine... od Tiambeng, Ken Arthur

    Wydane 2009
    Praca dyplomowa

    An evaluation of the adoption of ITIL (IT Infrastructure Library) Framework and its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippines

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