Quality management reconsidered for the digital economy 著者: Beckford, John 1958-

Service management operations, strategy, information technology 著者: Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J.

Service management theory and practice 著者: Bryson, John R., Sundbo, Jon, Fuglsang, Lars, Daniels, Peter

Service management operations, strategy, information technology 著者: Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J.

Handbook of service science, volume II

Available for University of the Philippines Diliman via SpringerLink. Click here to access
Also available remotely for University of the Philippines Diliman via SpringerLink. Click here to access

Financial institutions management a risk management approach 著者: Saunders, Anthony 1949-, Cornett, Marcia Millon

Service management an integrated approach

Quality a critical introduction 著者: Beckford, John 1958-

Services marketing era of engagement 著者: Garcia, Leonardo R. Jr, Soriano, Enrique M.

Serviceology for smart service system selected papers of the 3rd International Conference of Serviceology

Available for University of the Philippines System via SpringerLink. Click here to access
Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy