Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology 著者: Talavera, Ma. Gloria V.

Measuring service quality in banks the Philippine experience 著者: Talavera, Ma. Gloria V.

SERVQUAL gap model the case of PhilHealth-Baguio 著者: De Vera, Eunice T., Mata, Jenina Mae A.

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Application of the importance-performance model in determining male and female tour guides service quality 著者: Co, Ira Keziah D.

Quality of instructors' service evidence from a higher educational institution 著者: Arguelles, Roberto M.

Perception of salespersons towards their customers as affected by clothing impact 著者: Aguilar, Sheila Mae J., Antalan, Bianca Rose P., Evangelista, Rowena C.

Monitoring emergency obstetric care a handbook.

The Microbiological safety of food in healthcare settings

Success at the enquiry desk successful enquiry answering - every time 著者: Owen, Tim Buckley 1948-

Service quality research perspectives 著者: Schneider, Benjamin