Quality management reconsidered for the digital economy por Beckford, John 1958-

Service management operations, strategy, information technology por Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J.

Service management theory and practice por Bryson, John R., Sundbo, Jon, Fuglsang, Lars, Daniels, Peter

Service management operations, strategy, information technology por Bordoloi, Sanjeev, Fitzsimmons, James A., Fitzsimmons, Mona J.

Handbook of service science, volume II

Available for University of the Philippines Diliman via SpringerLink. Click here to access
Also available remotely for University of the Philippines Diliman via SpringerLink. Click here to access

Financial institutions management a risk management approach por Saunders, Anthony 1949-, Cornett, Marcia Millon

Service management an integrated approach

Quality a critical introduction por Beckford, John 1958-

Services marketing era of engagement por Garcia, Leonardo R. Jr, Soriano, Enrique M.

Serviceology for smart service system selected papers of the 3rd International Conference of Serviceology

Available for University of the Philippines System via SpringerLink. Click here to access
Also available remotely for University of the Philippines System via SpringerLink. Click here to access thru EZproxy