Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology por Talavera, Ma. Gloria V.

Measuring service quality in banks the Philippine experience por Talavera, Ma. Gloria V.

SERVQUAL gap model the case of PhilHealth-Baguio por De Vera, Eunice T., Mata, Jenina Mae A.

Ligazón do recurso

Application of the importance-performance model in determining male and female tour guides service quality por Co, Ira Keziah D.

Quality of instructors' service evidence from a higher educational institution por Arguelles, Roberto M.

Perception of salespersons towards their customers as affected by clothing impact por Aguilar, Sheila Mae J., Antalan, Bianca Rose P., Evangelista, Rowena C.

Monitoring emergency obstetric care a handbook.

The Microbiological safety of food in healthcare settings

Success at the enquiry desk successful enquiry answering - every time por Owen, Tim Buckley 1948-

Service quality research perspectives por Schneider, Benjamin