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  1. 1

    ITIL 2011 edition a pocket guide por Van Bon, Jan

    Publicado 2011
    Libro

    ITIL 2011 edition a pocket guide
  2. 2

    An evaluation of the adoption of ITIL (IT Infrastructure Library) Framework and its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippine... por Tiambeng, Ken Arthur

    Publicado 2009
    Thesis

    An evaluation of the adoption of ITIL (IT Infrastructure Library) Framework and its Implication on the Delivery of IT Services of Selected BPO and Contact Centers in the Philippines

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