Measuring service quality in Philippine banks An exploratory study using SERVQUAL and Q-methodology nork Talavera, Ma. Gloria V.

Measuring service quality in banks the Philippine experience nork Talavera, Ma. Gloria V.

SERVQUAL gap model the case of PhilHealth-Baguio nork De Vera, Eunice T., Mata, Jenina Mae A.

Testu osoa

Application of the importance-performance model in determining male and female tour guides service quality nork Co, Ira Keziah D.

Quality of instructors' service evidence from a higher educational institution nork Arguelles, Roberto M.

Perception of salespersons towards their customers as affected by clothing impact nork Aguilar, Sheila Mae J., Antalan, Bianca Rose P., Evangelista, Rowena C.

Monitoring emergency obstetric care a handbook.

The Microbiological safety of food in healthcare settings

Success at the enquiry desk successful enquiry answering - every time nork Owen, Tim Buckley 1948-

Service quality research perspectives nork Schneider, Benjamin